Technical Support Specialist - Dutch speaker

Who are we?

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a Technical Customer Support Specialist to join our StockSparK team based in our Antwerp office, Belgium.  

The role

The Customer Support Specialist role will cover a wide range of support tasks, assisting our BENELUX customers with technical issues for our StockSparK software and our Carflow software. The Technical Customer Support Specialist will: 

• Respond to customer requests in a timely and accurate way, via email, and internal tools

• Identify customer needs, helping them understand and use our products, in accordance with our guidelines

• Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)

• Follow up with customers to ensure their technical issues are resolved

• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Share feature requests and effective workarounds with team members

• Gather customer feedback and share it with our Product, Sales and Marketing team

• Provide first level support and work on troubleshooting issues.