AI
Reputation Management
Elevate your
online reputation
Customer Reviews
17
New
49
Unanswered
4.55
/5
70%
Positive
21%
Neutral
9%
Negative
Main Features
Aftersales
Turn every service appointment into an automatic opportunity for customer advocacy.
Manager
Monitor sentiment trends across multiple rooftops and brands through a single, intuitive dashboard.
Marketing
Leverage verified reviews to generate fresh social proof and boost your website’s SEO.
Main Features
Instant Lead Capture
Sync purchase intent from surveys directly to your CRM.
Sentiment Insights
Decode customer data into clear, actionable business wins.
Retention
77%
Saved customers
39%
Retained customers
1112
854
436
1112
Unsatisfied Customers
854
Saved Customers
436
Retained customers
9:41
Main Features
First in Google Search
More reviews and replies improve your ranking on Google Maps and Google Search, in addition add fresh content across your digital channels.
Main Features
AI suggestions
Our AI acts as a proactive guardian, providing real-time alerts the moment a low score is submitted. It automatically assigns internal follow-ups to turn complaints into recoveries, while suggesting the ideal tone and messaging to de-escalate any situation and protect your brand’s revenue.
Complaints
6
Today
28
This week
Dictate Answer
AI Answer
Customer Feedback
Overall Experience
80%
Customer Service
74%
Quality of Work
59%
Prices and Value
52%
Communication
34%
Punctuality
15%
Main Features
Smart reports
Gain total visibility with automated reporting that tracks review trends, ratings, and response times. Our AI scores key aspects of the customer experience, allowing you to filter by service, brand, or location to easily compare performance across your network and stay ahead of the competition.
Our Numbers
FidSparK
In Numbers
Proven metrics that accelerate your digital transformation.
FAQ
How does FidSparK help automotive dealers specifically?
LeadSparK is a CRM built for automotive retail, linking every lead to customers, vehicles, contracts and service history so sales teams follow up faster. Automotive workflows are ready out of the box: test drive booking, quotations with B2B and B2C VAT, lease expiry reminders and data separation between brands.
What is the difference between OEM satisfaction surveys and FidSparK?
OEM tools are built around one brand’s processes; LeadSparK brings leads from every brand, website, portal and channel into one CRM for the whole dealership. LeadSparK receives leads from OEM lead portals and adds dealer-side workflows, omnichannel follow-up and reporting. For manufacturers, a dedicated OEM instance manages the network centrally.
Can FidSparK integrate with our existing systems or tools?
Yes. LeadSparK integrates with more than 50 European DMS, with OEM systems and with the main telephony systems, keeping customer and vehicle data synchronised. WhatsApp Business is integrated natively, and LeadSparK connects with WebSparK and StockSparK within the SparK Platform.
How does FidSparK help manage negative reviews?
Answer Preview
What kind of support and training are available for users of FidSparK?
Every LeadSparK rollout includes configuration, training for users and administrators, and a hypercare period after go-live, backed by local teams in five markets. Ongoing help comes through the support portal, a knowledge base, video tutorials and scheduled webinars. On-site training can be arranged.
Contact Us