AI

Reputation Management

Elevate your

online reputation

Automate review collection and master your digital presence with FidSparK, transform customer feedback into a powerful engine for trust and sales.

Automate review collection and master your digital presence with FidSparK, transform customer feedback into a powerful engine for trust and sales.

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Benefits

Why

FidSparK

Optimizing review management is no longer optional; it is the cornerstone of long-term business success in the automotive industry.

Optimizing review management is no longer optional; it is the cornerstone of long-term business success in the automotive industry.

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Automated Data Integration

Trigger review requests automatically after every invoice, eliminating manual overhead and human error.

Automated Data Integration

Trigger review requests automatically after every invoice, eliminating manual overhead and human error.

Automated Data Integration

Trigger review requests automatically after every invoice, eliminating manual overhead and human error.

Protect Your Brand

Identify and resolve friction points in real-time before they impact your CSI scores or manufacturer bonuses.

Protect Your Brand

Identify and resolve friction points in real-time before they impact your CSI scores or manufacturer bonuses.

Protect Your Brand

Identify and resolve friction points in real-time before they impact your CSI scores or manufacturer bonuses.

Maximize Local Visibility

Dominate local search results and Google Maps with a consistent stream of high-quality, up-to-date ratings.

Maximize Local Visibility

Dominate local search results and Google Maps with a consistent stream of high-quality, up-to-date ratings.

Maximize Local Visibility

Dominate local search results and Google Maps with a consistent stream of high-quality, up-to-date ratings.

Customer Reviews

17

New

49

Unanswered

6 items need your attention

4.55

/5

70%

Positive

21%

Neutral

9%

Negative

Main Features

Empowering

Empowering

Every Department

Every Department

Efficiency driver for your entire operation

Efficiency driver for your entire operation

Sales

Capture purchase intent within surveys and funnel them directly into your CRM.

Sales

Capture purchase intent within surveys and funnel them directly into your CRM.

Aftersales

Turn every service appointment into an automatic opportunity for customer advocacy.

Manager

Monitor sentiment trends across multiple rooftops and brands through a single, intuitive dashboard.

Marketing

Leverage verified reviews to generate fresh social proof and boost your website’s SEO.

Main Features

From Stars

From Stars

to Sales

to Sales

FidSparK turns customer satisfaction into a measurable growth engine.

FidSparK turns customer satisfaction into a measurable growth engine.

AI Smart Replies

Automate professional engagement with AI-tailored responses.

AI Smart Replies

Automate professional engagement with AI-tailored responses.

Instant Lead Capture

Sync purchase intent from surveys directly to your CRM.

Real-time Recovery

Intercept negative feedback to protect your public rating.

Finance Info

Intercept negative feedback to protect your public rating.

Real-time Recovery

Intercept negative feedback to protect your public rating.

Sentiment Insights

Decode customer data into clear, actionable business wins.

Retention

77%

Saved customers

39%

Retained customers

1112

854

436

1112

Unsatisfied Customers

854

Saved Customers

436

Retained customers

9:41

Main Features

Higher Local

Higher Local

Search Ranking

Search Ranking

Verified reviews build trust and drive more local traffic.

Verified reviews build trust and drive more local traffic.

First in Google Search

More reviews and replies improve your ranking on Google Maps and Google Search, in addition add fresh content across your digital channels.

Main Features

Fast Resolution

Fast Resolution

of Complaints

of Complaints

Don’t let negative reviews hurt your reputation.

Don’t let negative reviews hurt your reputation.

AI suggestions

Our AI acts as a proactive guardian, providing real-time alerts the moment a low score is submitted. It automatically assigns internal follow-ups to turn complaints into recoveries, while suggesting the ideal tone and messaging to de-escalate any situation and protect your brand’s revenue.

Complaints

3 New

6

Today

28

This week

Dictate Answer

AI Answer

Dear Antony,

Thank you for sharing your feedback regarding your recent visit to our dealership. We apologize for the inconvenience you experienced during the check-up and seatbelt replacement appointment.

Reply

Customer Feedback

Overall Experience

80%

Customer Service

74%

Quality of Work

59%

Prices and Value

52%

Communication

34%

Punctuality

15%

Main Features

Clear Performance

Clear Performance

Insights

Insights

Track reviews, sentiment, leads, and branch performance in one place.

Track reviews, sentiment, leads, and branch performance in one place.

Smart reports

Gain total visibility with automated reporting that tracks review trends, ratings, and response times. Our AI scores key aspects of the customer experience, allowing you to filter by service, brand, or location to easily compare performance across your network and stay ahead of the competition.

Other Features

What You Get

With FidSparK

Omnichannel Engagement

Collect feedback via Email, SMS, in-store QR codes, or personalized short URLs at the moment of delivery.

Omnichannel Engagement

Collect feedback via Email, SMS, in-store QR codes, or personalized short URLs at the moment of delivery.

DMS Integration

Connectivity with 20+ DMS providers and seamless sync with SparK tools.

DMS Integration

Connectivity with 20+ DMS providers and seamless sync with SparK tools.

Multi-Platform Centralization

Manage reviews from Google, Facebook, and industry-specific portals in one unified inbox.

Multi-Platform Centralization

Manage reviews from Google, Facebook, and industry-specific portals in one unified inbox.

Our Numbers

FidSparK

In Numbers

Proven metrics that accelerate your digital transformation.

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0

%

Invoice-to-Review Conversion

0

%

Invoice-to-Review Conversion

0

%

Invoice-to-Review Conversion

0

%

Google Review Share

0

%

Google Review Share

0

%

Google Review Share

0

%

Response Rate Increase

0

%

Response Rate Increase

0

%

Response Rate Increase

FAQ

Frequently

Frequently

Asked Questions

Asked Questions

Have questions? Our FAQ section has you covered with quick answers to the most common inquiries.

Have questions? Our FAQ section has you covered with quick answers to the most common inquiries.

How does FidSparK help automotive dealers specifically?

What is the difference between OEM satisfaction surveys and FidSparK?

Can FidSparK integrate with our existing systems or tools?

How does FidSparK help manage negative reviews?

What kind of support and training are available for users of FidSparK?

Contact Us

Talk

Talk

To Us

To Us

We can only show a small part of FidSparK here: if you would like to learn more about its unique functionalities, request a free personalised demo with one of our experts.

We can only show a small part of FidSparK here: if you would like to learn more about its unique functionalities, request a free personalised demo with one of our experts.